Delivery and Return Information


Delivery Information

Summary

Destination
Cost
Est Time
UK
£0.95 / Order
1 to 3 days
Jersey & Guernsey
from £0.95
1 to 3 days
Europe
from £3.95
3 to 5 days

UK Orders

To ensure  you get your delivery as quick as possible we send all orders by 1st class Royal Mail, orders received before 2:00pm will be shipped on the same working day and any orders placed over the weekend will be sent on Monday. Excluding bank holidays.

We aim to keep the shipping costs as low as possible so the cost is calculated using the weight of the items you have in your shopping cart. The total cost will clearly be displayed before you enter any payment information.

If you wish to check how much the delivery charge will be, add the items you wish to your cart and click on “Shopping Cart” in the top left of your screen. You can then click on “Estimate Shipping & Taxes” to find out the delivery cost.

If selecting Royal Mail Special Next Day Delivery (excluding weekends and bank holidays) your order must be placed and payment received by 12 midday.

The cost of delivery starts from as low is £0.95 for 1st class Royal Mail.

 

Jersey / Guernsey

All orders received before 2:00pm Monday to Friday (excluding Bank Holidays) will be shipped that day. The delivery cost is calculated on the weight of the item(s) and shipped by Royal Mail which is normally delivered within 1 to 3 working days.

If you wish to check how much the delivery charge will be, add the items you wish to your cart and click on “Shopping Cart” in the top left of your screen. You can then click on “Estimate Shipping & Taxes” to find out the delivery cost.

 

Europe (Euro Zone)

We only ship to the following EU countries; Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovenia, Spain and Sweden.

All orders received before 2:00pm Monday to Friday (excluding Bank Holidays) will be shipped that day. The delivery cost is calculated on the weight of the item(s) and shipped by Royal Mail International Standard (formerly Airmail) which is normally delivered within 3 to 5 working days.

If you wish to check how much the delivery charge will be, add the items you wish to your cart and click on “Shopping Cart” in the top left of your screen. You can then click on “Estimate Shipping & Taxes” to find out the delivery cost.

You will be responsible for paying any import duties and taxes that may be due as these are not included in our prices


Returns Information

 

If you wish to return any items, please use the returns form here.


We always recommend getting proof of postage when returning.


Faulty Goods

Should an item received be faulty, please let us know and we will replace the item with a tested replacement or issue you with a refund. All returns must be notified within 14 days of receipt of the item. Please enclose a covering letter with the returns number, your name and address and whether you would like an exchange or refund of the item. If you are requesting a refund, the refund will only be made to the payment method used when ordering. When we receive the returned goods we will credit your account with the cost of the goods, we will also refund you our standard delivery cost, we will not refund any additional / upgraded delivery cost such as Royal Mail special delivery costs.

The returned goods will be tested and if found to be faulty, return postage will be refunded up to a maximum of our standard delivery cost, if found to be working the return will be at the customer's expense.

 

Errors in Ordering

If you find that the item you have order is not what you require, you can send the goods back to us for a refund. It is your responsibility to return the unwanted goods to us at your own expense. They however, must be in a resalable condition, i.e. the packaging must be fully intact and the item itself must have suffered no damage. You must notify us of this error within 14 days of receipt of the goods. You must also include a covering letter detailing the reason for the return along with your name and address. This does not affect the consumer's cancellation rights under the Consumer Contracts Regulations 2013.

If you ordered in error and wish a refund, we ask that you return the goods ensuring that they are in resalable condition. Once we receive the item and tested it we will then arrange a refund.

 

Consumer protection (Distance Selling) Regulations 2000 (UK & EU orders ONLY)

& Consumer Contracts Regulations 2013  (UK & EU orders ONLY)

You have a 14 day period starting the day after taking delivery of the goods, to cancel your order. It is your responsibility to return the unwanted goods to us at your own expense. All refunds will be made within 30 days of the cancellation, however, should the goods not be received by us then a deduction will be made from the refund to cover the cost of collecting the goods. After taking delivery of the goods, if you wish to cancel your order, they must be returned to us in an unopened resalable condition. If any goods are not in stock, you will be contacted and can advise us if you wish to cancel, take an alternative or wait for stock. You will be sent an e-mail with written confirmation of your order when placing the order on-line.