Terms & Conditions

1. ACCEPTANCE OF ORDERS:

The acceptance of all orders and all sales by us are made subject to and expressly conditional upon these terms and conditions. We reserve the right to refuse any order where we feel that there is fraudulent use of a credit card, but will endeavour to contact you and accept an alternative payment method.

2. PAYMENT:

Unless we have extended credit to you, you shall pay Battery House either by: Cheque with Order or by Credit or Debit Card. All cheque payments must have full name, address and guarantee number on the reverse of the cheque. If payment is made by Credit Card, the statement will display Battery House as the creditor. If using Debit Card there will be a £0.50 administration charge added to the total bill. If paying by cheque you will be required to add £0.50 to the cost of your batteries, to cover bank administration charges.

3. MINIMUM ORDER:

We do not specify a minimum order if you are using our shopping cart or paying by cheque. If you wish to send a cheque with order, please remember to add £0.50 to your total, to cover the costs of bank administration charges

4. DELIVERY:

We shall deliver products to the you at the given address by the buyer FREE of charge. Deliveries are expected to be within 2-3 working days of receipt of order. Should there be no stock of an item ordered we will contact the buyer to inform them of this and offer alternative arrangements.

5. FORCE MAJEURE:

BatteryHouse shall not be liable for delay or failure to deliver or perform due to any cause beyond its reasonable control, or for Acts of God, acts of Buyer, acts of any governmental authority, strikes or other Buyer, acts of any governmental authority, strikes or other labour disturbances, delays in transportation, fuel or energy shortages, or inability to obtain necessary components, services, or facilities from usual sources.

6. HELD ORDERS:

Any orders held, delayed, or rescheduled at the request of the Buyer will be subject to the prices and conditions of sale in effect at the time of release of the holder or reschedule, plus any additional costs incurred due to the hold or reschedule. Any such order held, delayed, or rescheduled beyond a reasonable period of time will be treated as a Buyer termination.

7. SUBSTITUTE EQUIVALENT:

We reserve the right to substitue an equivalent battery to the battery ordered by the customer, either by type number and / or manufacturer. This does not affect the consumer's rights to return goods if they feel they are unsuitable for the purpose intended for.

8. GENERAL LIMITATIONS OF LIABILITY:

In no event shall we be liable for loss of profit or revenues, loss of goodwill, loss of use, damages to or loss of other property or equipment.

9. RETURNS:

Please see our return policy.

10. CANCELLATIONS:

Please refer to our return policy.

11. CUSTOMER SERVICES:

If you need to contact us for any reason you can do so by calling 01333 310625 (UK national rate) or alternatively email us at . Office hours are Mon - Friday 9am - 5pm, with an out of hours answer service.

12. COMPLAINTS:

In the unlikely event that you are not completely satisfied with the goods you receive, please email us at with details of your complaint. To ensure you that we take your complaint seriously we will acknowledge your email within 72hours of receipt. In this email we will give you an indication of the length of time we expect it will take to resolve any problems. If there are any delays in this process we will keep you informed.

These terms do not affect your statutory rights as a consumer.