Terms & Conditions
ACCEPTANCE OF ORDERS:
The acceptance of all orders and all sales by us are made subject
to and expressly conditional upon these terms and conditions. We
reserve the right to refuse any order where we feel that there is
fraudulent use of a credit card, but will endeavour to contact you
and accept an alternative payment method.
Unless we have extended credit to you, you shall pay Battery House
either by: Cheque with Order or by Credit or Debit Card. All cheque
payments must have full name, address and guarantee number on the
reverse of the cheque. If payment is made by Credit Card, the statement
will display Battery House as the creditor.
3. MINIMUM ORDER:
We do not specify a minimum order if you are using our shopping
cart or paying by cheque.
For delivery information please see
5. INCORRECT DELIVERY DETALS:
It is the customer's responsibility to enter the correct delivery address details at the time of ordering. If the customer enters the incorrect or incomplete address and goods are delivered to the wrong address, we are under no obligation to issue a refund or send replacement goods. If goods are returned to us if they have been sent to the wrong address we are not obliged to re-send at our expense, however, a refund will be offered less the postal expense. If you notice that you have provided the incorrect or incomplete details please contact us
as soon as you can.
6. FORCE MAJEURE:
BatteryHouse shall not be liable for delay or failure to deliver
or perform due to any cause beyond its reasonable control, or for
Acts of God, acts of Buyer, acts of any governmental authority,
strikes or other Buyer, acts of any governmental authority, strikes
or other labour disturbances, delays in transportation, fuel or
energy shortages, or inability to obtain necessary components, services,
or facilities from usual sources.
7. HELD ORDERS:
Any orders held, delayed, or rescheduled at the request of the
Buyer will be subject to the prices and conditions of sale in effect
at the time of release of the holder or reschedule, plus any additional
costs incurred due to the hold or reschedule. Any such order held,
delayed, or rescheduled beyond a reasonable period of time will
be treated as a Buyer termination.
8. SUBSTITUTE EQUIVALENT:
We reserve the right to substitue an equivalent battery to the
battery ordered by the customer, either by type number and / or
manufacturer. This does not affect the consumer's rights to return
goods if they feel they are unsuitable for the purpose intended
9. GENERAL LIMITATIONS OF LIABILITY:
In no event shall we be liable for loss of profit or revenues,
loss of goodwill, loss of use, damages to or loss of other property
Please see our return
Please refer to our return
12. CUSTOMER SERVICES:
If you need to contact us for any reason you can do so by calling
01333 310625 (UK national rate) or alternatively email us at email@example.com
Office hours are Mon - Friday 9am - 5pm, with an out of hours answer
In the unlikely event that you are not completely satisfied with
the goods you receive, please email us at firstname.lastname@example.org
with details of your complaint. To ensure you that we take your
complaint seriously we will acknowledge your email within 72hours
of receipt. In this email we will give you an indication of the
length of time we expect it will take to resolve any problems. If
there are any delays in this process we will keep you informed.
These terms do not affect your statutory rights as a consumer.
14. NON UK ORDERS:
If your order is being shipped out with the UK you will be responsible for paying
any import duties and taxes that may be due as these are not included in our prices.
UK Delivery only £0.95
Sent by 1st Class Post