UK Online battery shop - for all your batteries.
Battery House- online store for all your batteries
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Returns

 

FAULTY GOODS

Should an item received be faulty, please let us know and we will replace the item with a tested replacement battery, or issue you with a refund. All returns must be notified within 14 days of receipt of the battery and you will at that point be allocated a returns number. Please enclose a covering letter with the returns number, your name and address and whether you would like an exchange or refund of the item. If you are requesting a refund and your payment was made on a card, also include your card details as we do not keep these on record. When we receive the returned goods will credit your account with the cost of the goods, we will also refund you our standard delivery cost, we will not refund any additional delivery cost such as Royal Mail special delivery costs.

The returned goods will be tested and if found to be faulty, return postage will be refunded up to a maximum of our standard delivery cost, if found to be working the return will be at the customers expense

 

 

ERRORS IN ODERING

If you find that the item you have order is not what you require, you can send the goods back to us and we can exchange it. It is your responsibility to return the unwanted goods to us at your own expense. They however, must be in a resaleable condition, i.e. the packaging must be fully in tact and the item itself must have suffered no damage. You must notify us of this error within 14 days of receipt of the goods and we will allocate you a returns number. You must also include a covering letter with the returns number and your name and address. This does not affect the consumer's cancellation rights under the Consumer Contracts Regulations 2013.

If you order in error and would prefer a refund we ask that you return the goods ensuring that they are in resaleable condition. We will then arrange to refund to your card, less the cost of our initial delivery charge.

 

 

Consumer Protection (Distance Selling) Regulations 2000 (UK & EU orders ONLY)
Consumer Contracts Regulations 2013  (UK & EU orders ONLY)

You have a 14 day period starting the day after taking delivery of the goods, to cancel your order. It is your responsibility to return the unwanted goods to us at your own expense. All refunds will be made within 30 days of the cancellation, however, should the goods not be received by us then a deduction will be made from the refund to cover the cost of collecting the goods. After taking delivery of the goods, if you wish to cancel your order, they must be returned to us in an unopened resalable condition. If any goods are not in stock, you will be contacted and can advise us if you wish to cancel, take an alternative or wait for stock. You will be sent an e-mail with written confirmation of your order when placing the order on-line.

 

 

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