Returns

FAULTY GOODS

Should an item received be faulty, please let us know and we will replace the item with a tested replacement battery, or issue you with a refund. All returns must be notified within 7 days of receipt of the battery and you will at that point be allocated a returns number. Please enclose a covering letter with the returns number, your name and address and whether you would like an exchange or refund of the item. If you are requesting a refund and your payment was made on a card, also include your card details as we do not keep these on record. When we receive the returned goods we will at that point credit your account with the full amount.

The returned goods will be tested and if found to be faulty return postage will be refunded, if found to be working the return will be at the customers expense.

ERRORS IN ODERING

If you find that the battery you have order is not the required battery for your equipment, you can send the battery back to us and we will exchange the battery. The battery however, must be in a resaleable condition, i.e. the packaging must be fully in tact and the battery itself must have suffered no damage. You must notify us of this error within 7 days of receipt of the battery and we will allocate you a returns number. You must also include a covering letter with the returns number and your name and address. This does not affect the consumer's cancellation rights under the Distance Selling Regulations 2000.

Consumer Protection (Distance Selling) Regulations 2000

You have a 7 day period starting the day after taking delivery of the goods, to cancel your order. It is your responsibility to return the unwanted goods to us at your own expense. All refunds will be made within 30 days of the cancellation, however, should the goods not be received by us then a deduction will be made from the refund to cover the cost of collecting the goods. After taking delivery of the goods, if you wish to cancel your order, they must be returned to us in an unopened resalable condition. If any goods are not in stock, you will be contacted and can advise us if you wish to cancel, take an alternative or wait for stock. You will be sent an e-mail with written confirmation of your order when placing the order on-line.